What should an administrator do to ensure service agents see the Service Console for Manufacturing app?

To ensure that service agents can access the Service Console for Manufacturing app, granting them the necessary permission sets is essential. Permission sets in Salesforce are used to extend users' access beyond their profiles and can provide access to specific apps, features, and objects.

When service agents are assigned the appropriate permission sets that include the permissions for the Service Console for Manufacturing app, they will have the ability to view and work within that app seamlessly. This step is crucial because without the correct permissions, even if the app is available in the system, the service agents will not be able to utilize it due to insufficient access rights.

In contrast, adding components to the Lightning Page Layout or creating a custom permission set, while potentially related to configuration, do not directly ensure that service agents have access to the app. Additionally, enabling the app and restarting the system may sound like a viable solution, but if the proper permissions are not granted, service agents still won't have access. Thus, the focus on permission sets emphasizes the role they play in controlling access to apps within Salesforce, aligning with best practices for user access management.